Human Resources
Introduction
It is not possible for this Associate Handbook to cover each and every aspect of employment. The policies, procedures and benefits described in this Handbook are summary descriptions and are not intended to be all encompassing or applicable in every situation. This handbook is for general reference only.
Hand Surgery Associates of Indiana, Inc., known as Indiana Hand to Shoulder Center (hereinafter the “Hand Center,” “IHTSC,” dba the Hand Rehabilitation Center of Indiana, the “Surgery Center” or the “Practice”) retains the right to modify, change, suspend, or cancel all or any part of the policies, procedures and programs contained in this handbook. When changes are made, or new policies are developed, they will be distributed to staff as soon as possible and they will take precedence over the contents of this handbook.
In addition, this Handbook and the provisions contained in it are not intended to create a contract of employment between the Practice and any individual. Employment with IHTSC can be terminated with or without cause, and with or without notice, at any time at the option of either the Practice or the Associate. No manager or representative of IHTSC, other than the Managing Partner or the Managing Partner’s appointed designee, has the authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to this disclaimer, and then only if the agreement is expressly set forth in a written document and signed by the Associate and Managing Partner/appointed designee.
WELCOME
People, whether they are the patients we serve or our associates, are the cornerstone of our Practice. Our belief in this concept is clearly illustrated in our policies and working relationships.
Our business is to serve our patients, and we believe that requires staff who wants to help others. Every occasion for patient contact is an opportunity to reinforce our organization’s reputation as a Center of Excellence. The extent to which we can improve patient satisfaction through maintaining a high level of courtesy, teamwork and technical competence determines our success as an organization.
We expect all associates to approach their jobs with a sense of individual responsibility and to treat one another with courtesy and respect. All of us are invited to use our ingenuity and intelligence to make a difference within our Practice. Great attitudes are an important part of our success.
We hope that new associates and existing staff members will find this handbook useful. The Associate Handbook outlines our basic procedures, practices, and benefits. It provides information to all associates of the high expectations and professionalism required of each staff member. In addition, your immediate supervisor is always a good source of information and will discuss departmental guidelines with you.
We wish you the best of luck in your position and would like to welcome you to Indiana Hand to Shoulder Center team!
Robert M. Baltera, M.D.
Managing Partner
OUR BEGINNINGS AND WHO WE ARE
Indiana Hand to Shoulder Center, founded in 1971, plays a far greater role than that which is implied by its name. The center was developed not only to care for injuries and/or disorders affecting the hand, but also to facilitate the treatment and rehabilitation of the entire upper extremity including the wrist, forearm, elbow and shoulder.
Indiana Hand to Shoulder Center treats patients from throughout the country through satellite offices throughout the state, in addition to the main office in Indianapolis. The physicians are on staff at most major hospitals in Central Indiana.
Indiana Hand to Shoulder Center also has an extensive post-graduate training program for fellows. A year-long Accredited Fellowship program is awarded to six orthopedic surgeons each year. Throughout its history, Indiana Hand to Shoulder Center has trained more than one hundred and sixty hand surgeons.
As pioneers in treatment of the upper extremity, Indiana Hand to Shoulder Center surgeons have also developed innovative surgical techniques and equipment used by hand surgeons throughout the world. The physicians also participate in national and international conferences, sharing their experiences and knowledge with other surgeons.
Rehabilitation is provided by The Hand Rehabilitation Center of Indiana. Therapists across the country look to the leadership of our Certified Hand Therapists for their expertise and guidance in all aspects of upper extremity rehabilitation. In addition, the therapists are leaders in teaching and continuing education in the area of hand rehabilitation. Over 3000 patients receive rehabilitation services through The Hand Rehabilitation Center of Indiana each month.
Indiana Hand to Shoulder Center’s main office is located on 2 acres on the north side of Indianapolis, directly across from St. Vincent Hospital. The two story, 41,000 square foot building, houses 18 exam rooms, x-ray facilities, and The Hand Rehabilitation Center.
In total, there are approximately 115 full-time equivalents of associates of Indiana Hand to Shoulder Center and their affiliated practices.
OPEN DOOR POLICY
We believe that an atmosphere which fosters open communication is a plan for success. By working together, we can establish and maintain a healthy, positive and productive organization that will continue to set us apart as a leader in healthcare services.
Consistent with those goals, Indiana Hand to Shoulder Center strongly endorses an open door policy. We encourage you to bring any question, recommendation or comment to your supervisor, to a representative of Human Resources, or to any member of management. The management team will listen, explore suggestions, review complaints, and make every effort to provide a timely response.
Indiana Hand to Shoulder Center also is concerned with any situation affecting the employment relationship. The Practice is committed to correcting any condition or situation that may cause unfairness or misunderstanding. Therefore, the Practice has provided an orderly procedure for an associate to voice an opinion, discuss a problem, and be given the right to be heard without prejudice.
If an associate has a problem, complaint, or issue, the associate should discuss it with his or her immediate supervisor as soon as possible. If the issue still is not satisfactorily resolved, the associate may then discuss it with the Human Resources.
In the event that the above steps have been followed and the issue has not been satisfactorily resolved, the associate may discuss the situation with the Managing Partner and Executive Board for a final resolution. Human Resources will assist the associate (if requested) in the presentation of the issue to the Managing Partner.
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